We have been a customer of Summers Ranch in Michigan since 2000, and have recently been nearly extorted out of our money by them. We did as we do every year and booked our order with Kenny who appears to head the ranch. We assumed, as every year, that the cost of cutting and processing the meat would be included with the initial purchase as it was that way every single year. We were not informed that there had been ANY policy change whatsoever.
This is a link to their website (check the section that says prices include processing)
A picture of said website just in case.
However, AFTER the animal had been skinned were we informed that there had been a "change" and we would have to pay an extra $20 for each animal we bought, this totaled an extra $80.
Our family had given us the money we thought we needed to do this on their behalf, as we trusted this business and had gone to them year after year. We were severely disappointed. When we confronted them about this calmly they were extremely rude to us, several staff members even made lewd jokes about us and did not add the price of cutting to our receipt.
This business has lost a very loyal customer and has completely ruined all credibility they had. I highly suggest that you AVOID Summers Ranch in Michigan.
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Apology.